Frequently Ask Questions

The founders and drivers of the team behind LUXE BY NI are Datin Nini Wong, and her sister, Grace Wong. We started off as passionate collectors’ luxury branded handbags and the journey never stopped. Today, we help people like us find the luxury handbags of their dreams.

LUXE BY NI started off humbly with the founders working only-in-person with close associates and people they know. In 2014, however, we started sharing our passion and exciting finds with our Instagram followers and it started gaining ground. As our portfolio, the clientele and stock list grew, Luxury By Ni Sdn. Bhd. was established in 2019.

Our mission is to become one of the most reputable, well-known, and trusted luxury bag reselling companies in the world! Yes, that’s how much we believe in our service.

Our products can come from anywhere in the world. Our touchpoints are a worldwide network of suppliers who are also resellers in their own respective countries. The key is to maintain a good relationship with these partners because we have been working closely with them for years. They share our passion, grit, and unbending resolution to find only authentic luxury goods.

We offer competitively priced products, a guarantee of authenticity, 100% refunds, amazing after-sales service, consignment options for bags, and buy-back options based on individual agreements signed with consignors and individual owners.
 
LUXE BY NI is also one of the largest ready-stock suppliers of Hermes, Christian Dior, Chanel, and Louis Vuitton handbags and accessories.

LUXE BY NI is impartial, unassociated with, and unbiased when it comes to providing our customers with the luxury branded handbags we have in-stock. We are an independent company with a mission to resell luxury branded items, and also a consignment platform for some of our customers and connections.

The great thing about buying from LUXE BY NI is that we pay special attention to each and every single one of our customers. Your feedback, review, and satisfaction are of utmost importance to us. And that is why, for the decade of business we’ve been in, we pride ourselves on outstanding customer service so that our satisfied customers will return regularly to us. We are also known to respect your privacy, communicate discreetly, and respect your unique requirements.